The Project Manager is responsible for planning, executing, creating solutions, achieving deadlines, and delivering excellence through effective interaction with clients, suppliers, and the internal production team. Responsible for overall management and quality output on allocated specific projects. Ensuring a smooth end to end process and workflow implementation according to the service offering. Client liaison on high level issues and ensuring that the relationship with the client remains positive before, after and during a project.
KEY PERFORMANCE AREAS
Finance and administration:
o Develop and manage client quotes and manage project timelines with clients
o Prepare design and production briefs
o Monitor and report on progress of the project to all stakeholders
o Proactively manage project risks, implementing and managing project changes and interventions
o Ensure all internal administration/workflow requirements are maintained and completed
o Ensure that project reconciliations, client billing and invoicing is timeously and accurately completed
Customer:
o Ensure effective communication between internal and external parties
o Effective management, resolution of client queries and escalation of project completion and other risks
o Build client relationships (internal and external)
o Identify upselling opportunities and pass these through to the relevant departmental heads
Workflow process:
o Develop project plans which include, advisory, production, print and digital
o Identify and discuss process improvement opportunities
o Print management, including quality control and signing off print proofs at printers
Company strategy
o Maintain and promote company culture, and implement company initiatives